FAQ

💬 Still have questions? We can help you!

Here you will find answers to the most frequently asked questions about Eduvaro - from certificates to payment.

✅ 1. access and technology

You have 360 days access to each course from the time of booking or activation. During this time, you can view all content as often as you like.

All you need is an internet-enabled device (e.g. PC, laptop or tablet) and an up-to-date web browser.
A stable internet connection is recommended.

📱 Note: You can also view the courses on your smartphone - but we recommend a larger screen for the best learning experience.

This message appears if a course has already been published, but is currently not available. not released for booking is.
This may have the following reasons:

- The course is still in the final revision.
- The course is Temporarily deactivatede.g. for updating content.
- Activation for the purchase will take place at a later date.

What does that mean for you?
You can currently take the course do not buy or start. As soon as the course is bookable again, this message will disappear automatically and you can enrol as usual.

Tip: Sign up for our newsletter or check back regularly - that way you won't miss any new activations!

📘 2 Course programme and content

Our courses consist of video lessons, presentations and - in the case of intensive courses - an accompanying workbook with reflection tasks. Some courses also include a final exam.

No. The workbook is an exclusive component of our Intensive courses. If you are unsure whether your course is included, you will find the information directly in the course description.

No. The workbook is for your personal reflection and consolidation. It is your personal workbook - you do not need to hand it in.

Creating an online course with us is a painstaking process. From the concept to the final version, depending on the scope, it can take several weeks last. We attach great importance to depth of content, clear structure and practical relevance - That's why we invest time to offer you the best possible learning experience.

🎓 3.certificates and course certificates

As soon as you have completed all the lessons of a course and - if applicable - passed the final exam, you can view your certificate directly in your profile under "My courses" > "Completed courses" download. The certificate is available as a PDF.

Please make sure that you have completed all the course content, including any tests. If this is the case and you still do not see a certificate, please contact us: [].

💳 Payment & refund

You can currently use Bank transfer or PayPal pay.
Automatic online payment (e.g. by credit card) is not yet available.
After your booking you will receive an invoice from us, which you can pay conveniently using one of the methods listed.
We are already working on integrating a payment provider to offer you even more convenience in the future.

Yes, after your purchase you will automatically receive an invoice by e-mail.

As access to our courses is only activated after receipt of payment you can always cancel your booking until then.
Once the course has been activated, cancellation is no longer possible, as it is digital content that is provided in full.
If you are unsure whether the course is right for you, please get in touch with us in advance - we will be happy to advise you:

Unfortunately, it is not possible to pause the programme or transfer it to other users.
However, you can decide for yourself at any time during the 360 days when and at what pace you work through the course.

Your access ends automatically after 360 days.
You can download important content (such as your certificate) before the course ends or book the course again if required.

🏢 Company membership

Yes. Our online courses are structured in such a way that they specifically support companies in meeting the requirements of the ISO 9001 in the area Qualification and skills development to fulfil.

Eduvaro himself is not ISO-certifiedbut offers a practical solution - especially for small and medium-sized companies that do not have their own training department but still want to ensure structured training.

Your advantages:
Structured courses with comprehensible learning paths
Employees register voluntarily and individually
Course certificates are suitable for documentation as part of internal or external audits

As a company, you book a suitable package - tailored to the size of your company. All interested employees then have the opportunity to register independently and start the courses immediately.
Membership is a monthly subscription and includes access to all courses in the selected package.

The scale of membership is based on the Company size (e.g. up to 10, up to 50, up to 100, 100+ employees).
Anyone in the company who is interested can register and take part in the courses - there is no limit on individual licences.

Yes, after successfully completing a course, participants automatically receive a certificate with name, course duration and topic.
This evidence can be used for internal purposes or external audits - for example as part of ISO 9001 or internal quality guidelines.

Corporate membership of Eduvaro has a Minimum term of 6 months.
It can then be cancelled or extended on a monthly basis. During the entire term, registered employees have access to all courses included in the booked package.

💡 Desired topics and co-design

We develop our courses on the basis of real challenges and feedback.
If you miss a topic that concerns you: Please get in touch with us!
We often incorporate suggestions directly into our planning - because your feedback helps us to become even more relevant.

❓ Still unanswered questions?

We hope that our FAQs have helped you.
If you are still unsure or have an individual question, we are of course there for you personally.

📩 Feel free to write to us: []
We will get back to you as soon as possible.